1. Introduction

This agreement establishes a contractual relationship between My PCP Claim Ltd, Company Number 08414551, Registered Address: 5a Glenn Buildings South, 10a Moor Lane, Crosby, Liverpool, L23 2UN (hereafter referred to as “the Company”) and the individual(s) who sign this agreement (hereafter referred to as “the Client”) for the Company to advise, investigate, and represent the Client to lodge a complaint on the Client’s behalf against relevant third parties (hereafter referred to as “the provision of claims management services”).

2. Appointment of the Company

The Client appoints the Company as its exclusive agent to provide claims management services.

3. Superseding Agreements

Any subsequent agreements the Client enters into with a third party to pursue the claims intended to be pursued by the Company under this agreement without canceling or terminating this agreement shall be void, and this agreement shall supersede the subsequent one.

Regulatory Status

My PCP Claim Ltd is authorized and regulated by the Financial Conduct Authority (FRN: 831404) in respect of regulated claims management activity FRN 831404.

Contact Information

My PCP Claim Ltd can be contacted at the following website: www.mypcpclaim.uk.

Commencement

This agreement commences from the date printed in the acceptance section.

Duration

Except where the Company or the Client cancels or terminates this agreement, it shall persist until the settlement of the claim(s).

Where the claims are rejected by a respondent and/or a statutory ombudsman or compensation scheme, this agreement shall persist to enable the Company to rely on this agreement to contact the Client under the contract lawful basis of the General Data Protection Regulation (EU) 2016/679 where there are developments that allow the rejected complaints to be resubmitted with a prospect of successful settlement.

Services

The services that will be provided by the Company will be as follows:

Submitting an information request on behalf of the Client to the respondent(s) to establish that the Client and the respondent(s) had a relationship;
Obtaining relevant information from the respondent(s) to investigate the merits of the Client’s claim;
Obtaining relevant information from the Client to ascertain the basis of the claim and investigate its merits;
Advising the Client about whether their claim(s) have a prospect of success or not prior to presenting the claim to a respondent;
Submitting a claim to the respondent(s) on behalf of the Client;
Liaising with the respondent(s) post-submission of the claim where necessary until settlement of the claim;
Advising the Client about any particular steps that are required to be taken at particular stages of the claims process. This includes advising the Client about the possibility of escalating the complaint to a statutory ombudsman (if applicable) if rejected by the respondent;
Where required, the Company will procure legal, specialist, or expert advice to assist in processing the claim.

Service Fees

The Company charges 42% incl. VAT for the provision of the claims management service under this agreement. The fee is based on the gross amount of compensation.

Client Obligations

The Client makes the following undertakings by entering into this agreement:

To provide the Company with all documentation likely to be needed to pursue the claim(s);
To be truthful and honest in all its dealings with the Company;
To cooperate with the Company to enable the Company to provide its claims management services;
To notify the Company prior to entering into this agreement whether the Client has alternative means of pursuing the claim(s);
To notify the Company prior to entering into this agreement whether the Client has any outstanding liabilities owed to a respondent;
To notify the Company prior to entering into this agreement whether the Client, whether in Great Britain or in another jurisdiction, has been subject to bankruptcy, a debt relief order, an IVA, sequestration or a similar arrangement;
To communicate all relevant information to the Company as promptly as possible;
To respond to the Company’s information requests as promptly as possible;
To forward to the Company correspondence from the respondent(s) that relate to the claim(s) as promptly as possible;
To notify the Company when an offer of redress/compensation is made by a respondent;
To accept offers of redress that the Company advises is reasonable;
To notify the Company when in receipt of redress/compensation paid by a respondent; and
To make payment of the Company’s service fees when it falls due in accordance with this agreement.
Firm Obligations

To exercise due skill, care, and diligence in providing the claims management services under this agreement. Notwithstanding, the Company does not guarantee the client a successful claim.

Third Party Payments

The Company will not at this time pay any introducer.

Complaints

The Client can refer to the Company’s complaints handling policy provided as part of the pre-contract claims pack in the event that the Client is dissatisfied about the Company’s claims management services and wishes to express such dissatisfaction. The Company’s complaints policy can also be viewed online.

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The rest of the document retains its structure, making necessary modifications where “Chase Monro Claims Ltd” is replaced by “My PCP Claim Ltd” and other minor adjustments.